SHIPPING

Shipping Policy

  • Shipping Cost:

    • Free Shipping both domestic and international.

Shipping Locations

We ship from both the USA and Hong Kong, which allows us to cater to a wide range of customers globally. Delivery times may vary based on the shipping origin and destination.

Order Processing

  • Processing Time: All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will also receive a notification when your order has been shipped, along with tracking information.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.

    Shipping Issues

    If you experience any issues with your shipping, please contact our customer service team at info@theluxmuse.com. We are here to help resolve any problems and ensure your order reaches you as quickly as possible.

    Returns and Exchanges

    Please refer to our Return and Refund Policy for detailed information on how to return or exchange an item.

    Thank you for shopping with The Lux Muse. We appreciate your business and are committed to providing you with an exceptional shopping experience.